Zebra Technologies has announced CouriersPlease’s deployment of Zebra’s TC56 handheld touch computer to help manage its couriers’ pickups and deliveries, leading to an improvement in its customer service and staff performance.
CouriersPlease is a parcel delivery service with nationwide coverage across Australia from 18 locations and approximately 750 independently owned franchise courier businesses. It offers both same day and next day delivery services and is heavily dependent on technology to enable it to be very price competitive in its same-day delivery service.
“Our couriers were previously using a device running the Windows Mobile operating system to manage their pickups and deliveries, but those devices were approaching their end of life. There were issues with functionality, durability and battery life that were significantly impacting our franchisees’ ability to manage their business effectively,” said Jessica Ip, chief transformation officer, CouriersPlease.
The firm states that the TC56 offers a seamless, fast and easy transition from CouriersPlease’s legacy devices, and works well with the CouriersPlease CPGo custom Android-based application. The purpose-built mobile device has increased scanning speed, added functionality with ready-to-use voice solutions and improved battery life of up to 14 hours, thereby enhancing productivity.
“Zebra’s TC56 is able to support our new CouriersPlease CPGo application developed for our delivery drivers. Additionally, the solution is robust, easy to use and easy to see under bright sunlight. It can also reliably and quickly scan parcel barcodes that could be dirty, damaged or poorly printed,” added Ip.
“According to Zebra’s Future of Fulfilment Vision Study, more than half of parcels will be delivered in under two hours by 2028. And it is expected that handheld mobile computers with barcode scanners will be used by 99 per cent of respondents for omnichannel logistics by 2021,” said Tom Christodoulou, regional director of Australia and New Zealand, Zebra Technologies.
“The digital transformation journey is a natural move for any forward-thinking company, and we are delighted to support CouriersPlease in its transformation to becoming a digital e-commerce service provider.”
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