49 percent of IT teams in Singapore say the attacks targeting their organisation were too advanced for them to deal with on their own.
The increased security challenges during the pandemic offered IT teams a unique opportunity to build their cybersecurity expertise. According to a survey report for Asia Pacific and Japan by Sophos, “The IT Security Team: 2021 and Beyond,” shows that the vast majority of IT teams in Singapore who faced a rise in cyberattacks (68 percent) and a heavier security workload (70 percent) over the course of 2020, reported having strengthened their security skills and knowledge. Despite the challenges created by the pandemic, 47 percent of the IT teams surveyed in Singapore said team morale increased during 2020.
The increase in cyberattacks during the pandemic impacted IT security skills across all industry sectors covered in the survey, including education (83 percent), retail (85 percent) and healthcare (80 percent) globally. The survey polled 5,400 IT decision makers in mid-sized organisations in 30 countries across Europe, the Americas, Asia-Pacific and Central Asia, the Middle East, and Africa.
“IT professionals played a vital role in helping organisations to keep going despite the restrictions and limitations necessitated by COVID-19. Among other things, they enabled education institutions to move learning online, retailers to switch to online transactions, healthcare organisations to deliver digital services and care under incredibly tough circumstances, and ensured public entities could continue to provide essential services,” said Chester Wisniewski, principal research scientist, Sophos.
“Much of this will have been done at high speed, with limited equipment and resources available and while facing a rising tide of cyberattacks against the network, endpoints and employees. To say things were probably pretty stressful for most IT teams is an understatement.
“However, the survey shows that in many cases these challenges have created not just more highly skilled, but more motivated IT teams, ready to embrace an ambitious future. Planning ahead post-pandemic, we have an excellent opportunity to implement new IT and security policies, adopt more secure modern tools to manage employees and operations beyond the IT perimeter, build expert teams that blend in-house and out-sourced talent, and introduce security platforms that combine intelligent automation with human threat hunting expertise. There is no going back. The future may be just as unprecedented as the past.”
The main findings of “The IT Security Team: 2021 and Beyond” survey for the APJ region include:
- Demands on IT teams increased as technology became the key enabler for dispersed and digital organisations. Overall IT workload (excluding security) increased for 62 percent of IT teams, while 66 percent experienced an increase in cybersecurity workload
- Adversaries were quick to take advantage of the opportunities presented by the pandemic: 60 percent of IT teams overall reported an increase in the number of cyberattacks targeting their organisation and 65 percent said the attacks were too advanced for the organisation’s IT team to deal with on their own. Globally, the challenge was most acute in the business and professional services sector (63 percent)
- The increased security workload and a rise in the number of cyberattacks enabled IT teams to build their cybersecurity skills and knowledge. 72 percent of IT teams increased their ability to develop cybersecurity skills and knowledge. It is likely that much of this professional development will have been informal on-the-job learning, acquired as teams tackled advanced threats and attacks, as well as new technology and security demands, often under intense pressure and remote from their normal place of work. Globally, retail was the sector most able to increase cybersecurity skills and knowledge (77 percent), followed by education (75 percent)
- Facing challenges together boosted team morale. More than half (59 percent) of the IT teams surveyed said team morale increased over the course of 2020. In many cases, morale appeared to increase in line with heavier workload and more intense attacks. Globally, ransomware victims were considerably more likely to have experienced an increase in team morale than those that weren’t hit (60 percent versus 47 percent.) Morale is also likely influenced by external and personal circumstances during the pandemic, such as local lockdowns, the inability to see family and other factors. Regardless, the findings suggest that a shared purpose, a sense of value and facing adversity together helped to bond and lift the spirits of IT teams
- The experiences of 2020 have fuelled ambitions for bigger IT teams and using advanced tools such as artificial intelligence (AI) in future technology strategies. Many organisations appear to have entered 2021 with plans to increase the size of both in-house and outsourced IT teams, and to embrace the potential of advanced tools and technologies. The survey found that 63 percent of IT teams in APJ anticipate an increase in in-house IT security staff by 2023, and 55 percent expect the number of outsourced IT security staff to grow over the same time frame. An overwhelming majority (86 percent) expect AI to help deal with the growing number and/or complexity of threats. This could be due in part to the fact that 65 percent of APJ IT teams believe that cyberattacks are now too advanced for the in-house team to tackle on their own
The IT Security Team: 2021 and Beyond survey was conducted by Vanson Bourne, an independent specialist in market research, in January and February 2021. The survey interviewed 5,400 IT decision makers in 30 countries, in the US, Canada, Brazil, Chile, Colombia, Mexico, Austria, France, Germany, the UK, Italy, the Netherlands, Belgium, Spain, Sweden, Switzerland, Poland, the Czech Republic, Turkey, Israel, UAE, Saudi Arabia, India, Nigeria, South Africa, Australia, Japan, Singapore, Malaysia, and the Philippines. All respondents were from organisations with between 100 and 5,000 employees.
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