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Artificial intelligence (AI) is one of the most evocative and confusing terms in technology. In making sense of it, Talend’s Jason Bissell says AI is an everyday reality today but with plenty more to deliver in the future. By Jason Bissell, GM of Asia Pacific and Japan and Calvin Hoon, Regional VP for Sales, Asia Pacific, Talend

Based on research gathered by MIT Technology Review, Asia’s business landscape is poised not only to benefit greatly from the rise of artificial intelligence but also (play a major role in helping?) to define it. While only a small percentage of respondents are currently investing in AI development in Asia, 25 percent of firms have already made investments at a global level – with another 50 percent considering doing so.

We have seen a machine master the complex game of Go, previously thought to be the most difficult challenge of artificial processing. We have witnessed vehicles operating autonomously, including a caravan of trucks crossing Europe with only a single operator to monitor systems. We have seen a proliferation of robotic counterparts and automated means for accomplishing a variety of tasks and all of this has given rise to a flurry of people claiming that the AI revolution is already upon us.

However, while there is no doubt that there have been significant advancements in the field of AI, what we have seen is only a start on the path to what could be considered full AI.

Understanding the growth of AI capability is crucial for understanding the advances we have seen. Full AI, that is to say complete, autonomous sentience, involves the ability for a machine to mimic a human to the point that it would be indistinguishable from them (the so-called Turing test). This type of true AI is still a long way from reality. Some would say the major constraint to the future development of AI is no longer our ability to develop the necessary algorithms, but, rather, having the computing power to process the volume of data necessary to teach a machine to interpret complicated things like emotional responses.

While it may be some time yet before we reach full AI, there will be much more practical applications of basic AI in the near term that hold the potential for significantly enhancing our lives.

Practical Applications

With basic AI, the processing system, embedded within the appliance (local) or connected to a network (cloud), learns and interprets responses based on ‘experience.’ That experience comes in the form of training through using data sets that simulate the situations we want the system to learn from. This is the confluence of Machine Learning (ML) and AI. The capability to teach machines to interpret data is the key underpinning technology that will enable more complex forms of AI that can be autonomous in their responses to input. It is this type of AI that is getting the most attention. In the next 10 years, the use of this kind of ML-based AI will likely fall into two categories:

  • Improvement and automation of daily life: Managing household tasks, self-driving cars and trucks and the general automation of tasks that robots can perform significantly faster and more reliably than humans.
  • Exploration and development of new trends and insights: Artificial intelligence can help accelerate the rate discovery and science happening worldwide every day. The use of AI to automate science and technology will drive our ability to discover new cures, technologies, tools, cells, planets, etc., ultimately pushing artificial intelligence itself to new heights.

There is no doubt about the commercial prospects for autonomous robotic systems in the commercial market for aspects such as online sales conversion, customer satisfaction, and operational efficiency. We see this application already being advanced to the point that it will become commercially viable, which is the first step to it becoming practical and widespread.

Simply put, if revenue can be made from it, it will become self-sustaining and thus continue to grow. The Amazon Echo, a personal assistant, has succeeded as a solidly commercial application of autonomous technology in the US. Autonomous vehicle technology is one of the most publicised and one of the most needed applications of AI. There are an estimated 9,000 people injured or killed in traffic accidents per year in Singapore; autonomous vehicle technology could almost entirely eliminate this and greatly improve availability and efficiency of transportation for everyone.

In addition to the automation of transportation and logistics, a wide variety of additional technologies that utilise autonomous processing techniques are being built. Currently, the artificial assistant or ‘chatbot’ concept is one of the most popular. By creating the illusion of a fully sentient remote participant, it makes interaction with technology more approachable.

There have been obvious failings of this technology (the unfiltered Microsoft chatbot, ‘Tay,’ as a prime example), but the application of properly developed and managed artificial systems for interaction is an important step along the route to full AI. This is also a hugely important application of AI as it will bring technology to those who previously could not engage with technology completely for any number of physical or mental reasons. By making technology simpler and more human to interact with, you remove some of the barriers to its use that cause difficulty for people with various impairments.

Development And Discovery

The use of AI for development and discovery is just now beginning to gain traction, but over the next decade, this will become an area of significant investment and development. There are so many repetitive tasks involved in any scientific or research project that using robotic intelligence engines to manage and perfect the more complex and repetitive tasks would greatly increase the speed at which new breakthroughs could be uncovered.

The use of AI for development and discovery is just now beginning to gain traction, but over the next decade, this will become an area of significant investment and development. There are so many repetitive tasks involved in any scientific or research project that using robotic intelligence engines to manage and perfect the more complex and repetitive tasks would greatly increase the speed at which new breakthroughs could be uncovered.

There is also the tantalising possibility that as we increase the capability of our AI systems, they could actually perform research and discover new avenues to explore. While this is still a long way away, it could greatly accelerate the discoveries needed for many advancements that could improve and extend our lives.

Vision For The Future

The dystopian vision of robots assuming complete control of society is unlikely; the nuances of perception, intuition, and plain old ‘gut-check reactions’ still elude machines. Learning from repetition, improving patterns, and developing new processes is well within reach of current AI models, and will strengthen in the coming years as advances in AI – specifically machine learning and neural networking – continue. Rather than being frightened by the perceived threat of AI, it would be wise to embrace the possibilities that AI offers.

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